Refunds & Returns Policy

At The Curious Teacup, we take pride in our small-batch products, careful preparation and packaging.

We want every customer to enjoy their experience with us.

1. Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, please contact us within 48 hours of delivery.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of damaged products or packaging, where applicable.

We will investigate and arrange an appropriate replacement or refund in accordance with applicable consumer law.

2. Faulty or Defective Products

Products that are defective, unsafe or fail to meet applicable quality requirements are covered by the Consumer Protection Act.

Where applicable, consumers have the right to return qualifying defective goods within six months of delivery, without penalty and at the supplier's risk and expense.

The customer may choose an appropriate remedy as provided by law, including repair, replacement or refund.

3. Change-of-Mind Returns

For qualifying online purchases, the Electronic Communications and Transactions Act provides a seven-day cooling-off right after receipt of goods, subject to statutory exceptions.

Where this right applies, the customer is responsible for the direct cost of returning the goods.

Certain products, including qualifying consumable, personalised or rapidly deteriorating goods, may fall within statutory exceptions.

4. Herbal and Personal Care Products

For hygiene, safety and product-integrity reasons, we ask that products intended for consumption or personal application remain sealed and unused when being returned under an applicable change-of-mind return right.

This does not affect your statutory rights relating to defective, unsafe or incorrectly supplied products.

5. Refund Processing

Approved refunds will be processed using the original payment method wherever possible.

Refund timeframes will comply with applicable legislation and payment-provider processing requirements.

6. Cancellations

Please contact us as soon as possible if you wish to cancel an order. Orders that have already been dispatched may be subject to the applicable return provisions.

7. How to Request a Return

Please contact us at:

Email: [INSERT BUSINESS EMAIL]

Subject: Returns and Refunds – Order Number

We will guide you through the process.

8. Our Commitment

We believe in treating our customers fairly and resolving concerns with care, transparency and respect.

Nothing in this policy limits any rights you may have under South African consumer protection legislation.

The Curious Teacup – Herbal Apothecary

Last updated: 9 November 2026