Shipping & Delivery Policy

We carefully prepare and package every order to ensure your Curious Teacup goodies reach you safely.

1. Delivery Areas

We currently accept online orders for delivery within South Africa.

International shipping is not currently offered unless specifically arranged with us.

2. Order Processing

Orders are processed once payment has been successfully received.

Our small-batch operation requires time to prepare, check and package orders carefully.

Estimated processing time: [CONFIRM NUMBER OF BUSINESS DAYS].

3. Delivery Timeframes

Estimated courier delivery time: [CONFIRM NUMBER OF BUSINESS DAYS].

Delivery times are estimates and may vary depending on:

• Your delivery location.

• Courier availability.

• Public holidays and weekends.

• Weather conditions and unforeseen disruptions.

We will communicate any significant delays where possible.

4. Shipping Fees

Shipping charges will be displayed at checkout before payment is completed.

Any applicable free-shipping promotions will be advertised with their relevant conditions.

5. Tracking Your Order

Where tracking is available, tracking details will be provided once your order has been dispatched.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

Additional courier charges resulting from incorrect addresses or failed delivery attempts may be payable by the customer, where permitted by law.

7. Damaged Deliveries

If your parcel arrives visibly damaged, please photograph the packaging and contact us as soon as possible.

We will work with the courier to resolve the issue.

8. Collection Arrangements

Local collection may be available by prior arrangement, subject to confirmation.

9. Contact Us

For shipping enquiries, please contact:

Email: tothecuriousteacup@gmail.com

The Curious Teacup – Herbal Apothecary

Thank you for supporting our little apothecary. Every order is packed with care, from our teacup to yours.